Privacy Policy

Diligence Home Care is committed to protecting the privacy and confidentiality of our clients, employees, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

1. Information We Collect: We may collect the following types of information:

• Personal Information: Name, address, phone number, email, date of birth, and emergency contact details.
• Health Information: Medical history, care needs, and related health data (collected only with consent and as required for care services).
• Payment Information: Billing details, payment method, and transaction records.
• Website Usage Information: IP address, browser type, device information, and cookies (when you visit our website).

2. How We Use Your InformationWe use the information we collect for the following purposes:

• To provide personalized care services and ensure client safety.
• To manage billing, process payments, and maintain accurate records.
• To communicate with clients, families, and authorized representatives.
• To improve our services, website, and customer support.
• To comply with legal obligations and regulatory requirements.

3. Information Sharing and DisclosureWe do not sell or rent your personal information. We may share information under the following circumstances:

• With Authorized Personnel: Employees and caregivers involved in providing care services.
• With Third-Party Service Providers: For billing, payment processing, and operational support (under confidentiality agreements).
• As Required by Law: In response to legal processes or to comply with applicable laws and regulations.
• With Consent: When you authorize us to share your information with others.

4. Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption, and restricted access to sensitive data.

5. Your Privacy Rights: Depending on your location, you may have rights under applicable privacy laws, including:

• Accessing, updating, or correcting your personal information.
• Requesting deletion or restriction of your data.
• Withdrawing consent where applicable.

To exercise your rights, contact us using the information below.

6. Retention of Information: We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

7. Cookies and Tracking Technologies: Our website may use cookies to enhance your browsing experience. You can control or disable cookies through your browser settings.

8. Third-Party Links: Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties.

9. Updates to This Policy: We may update this Privacy Policy periodically. Changes will be posted on our website with a revised effective date.

10. Contact Us: For questions or concerns about this Privacy Policy, contact us at:

Diligence Home Care
982 Perry Highway
Pittsburgh, PA
Phone:(+1) 412-348-0303
Email: enquire@diligence.care

By using our services, you agree to the terms of this Privacy Policy.